Image via WikipediaFayObserver.com - Fayetteville's 911 equipment outdated.
The 911 call that came from the home of Billy Maxwell Jr. on Nov. 2 was short and mysterious.
Someone can be heard moaning, followed by popping noises before the line went dead.
A 911 call taker tried to return the call. Sixteen minutes later, she left a message.
To that point, the call taker followed proper protocol. And then something went wrong. After 20 minutes, city policy requires the call taker to have a dispatcher send police to the location or to notify a field supervisor.
That never happened. Police still won't say why it took an hour and 15 minutes for an officer to be sent to Maxwell's home the night he shot and killed his wife, Kathy, and their two teenage children before turning the gun on himself.
Twenty-one days after the carnage, police say they are still investigating the 911 call.